سياسة الاسترجاع

We want you to love your Elixir purchase. If something is not right, here is how exchange,
returns and refunds work.

Exchange and Return window:
You have 14 days from the day your order is delivered to request an exchange and return.

What we can accept:
Because fragrances are personal care products, we can only accept an exchange and return  when the item is:
- unopened and still sealed in its original packaging,
- unused, with no signs of wear or damage, and
- complete, including the box, any cellophane, and free gifts.

Opened or used items:
For hygiene and authenticity reasons, we cannot accept an exchange or return once a product
has been opened, unsealed, or used. Opened items are not eligible for a refund.
This does not apply if the item arrived damaged, faulty, or incorrect.

Damaged, faulty, or wrong items:
If your order arrives damaged, faulty, or not what you ordered, contact us
within 48 hours of delivery with a photo.

We will arrange a replacement or a full refund at no cost to you.

How to start an exchange or return:
Email [contact@elixirbeauty.com] with your order number and the reason for your return.

We will confirm whether your item qualifies and share the next steps.

Please do not send anything back before we confirm.

Refunds:
Once we receive and inspect your returned item, we will let you know if it is
approved. Approved refunds are issued to your original payment method within 7
to 14 business days.

The refunded amount will be paid back with the same method of the purchase payment. For card payments, the amount will be refunded on the same card. For cash payment, the client can collect the cash from the store or the amount will be deposited into the client bank account.

Return shipping:
If you are exchanging an item because you changed your mind, the cost of return
shipping is yours. If the return is due to our error, a damaged item, or a wrong
item, we cover it.

Non-returnable items
- Opened, unsealed, or used products
- Items marked final sale or clearance
- Free gifts and samples

Questions? Email [contact@elixirbeauty.com] or visit us at Marina Mall or Delma Mall,
Abu Dhabi.

You may reach our customer service team anytime on the following number:

+971 56 711 7700