Terms of service

Welcome to www.elixirbeauty.com (the “Website”). We want you to enjoy a seamless, secure and trustworthy shopping experience with us, and these Terms of Service are designed to explain clearly how that works.

The Website is owned and operated by Extravaganza General Trading LLC (“Extravaganza”, “we”, “us” or “our”), a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates, holding commercial licence number 749712, with its registered office at P.O. Box 2403, Dubai, United Arab Emirates. Extravaganza curates and sells niche and high-end fragrances (“Products”) to consumers in the United Arab Emirates.

Please read these Terms of Service, together with any other terms referenced in them, including our Privacy Policy and Cookie Policy (together, the “Terms”), as they govern your access to and use of the Website and any purchase you make through it. If you do not agree to the Terms, you must not access or use the Website. By accessing the Website, creating an account, or placing an order, you (“you” or the “Customer”) confirm that you accept and agree to be bound by the Terms.

We may update or amend the Terms from time to time, including to reflect changes in the law, our business, or the way the Website operates. We will notify you of material changes by posting the updated Terms on the Website, and, where required by law or where the change affects an order you have already placed but which we have not yet accepted, by direct notice to you. When you place an order (an “Order”), the version of the Terms in force on the Website at that time will apply to that Order, save that if a change in the law requires us to amend the Terms after you place an Order but before we accept it, the amended Terms will apply to that Order.

1. ELIGIBILITY

To use the Website and place an Order, you must be at least 18 years of age and have the legal capacity to enter into a binding contract under UAE law. By placing an Order, you confirm that you meet these requirements and that any payment method you use is one you are lawfully entitled to use. We may ask you to verify your age or identity before accepting an Order, and we may decline to process an Order where we are unable to confirm eligibility.

2. THE WEBSITE IS FOR PERSONAL USE

The Website is intended for personal, non-commercial use by consumers. We do not sell Products for resale, and we reserve the right to decline or cancel Orders that we reasonably believe are placed for commercial, resale or wholesale purposes, including Orders of unusually large quantities of the same Product. We may take any steps we consider necessary in response to suspected commercial use, including cancelling your account and any pending Orders.

3. OUR PRODUCTS

Extravaganza specialises in niche and high-end fragrances sourced directly from the relevant brands, their authorised distributors, or other legitimate supply channels. We take care to describe our Products accurately, including fragrance family, notes, concentration, volume and country of origin, but colours, packaging and batch presentation may vary slightly from the images shown on the Website, including due to updates made by the brand from time to time.

3.1 Authenticity. Every Product sold on the Website is guaranteed 100% authentic. We do not sell counterfeit, imitation or grey-market goods knowingly, and we only source from suppliers who can demonstrate a legitimate chain of title. If you have a genuine concern that a Product you received is not authentic, please contact us immediately in accordance with the Complaints section below and retain the Product, its packaging and any batch code so that we can investigate. Where we determine, acting reasonably, that a Product is not authentic, we will provide a full refund or a replacement, at your choice, and we will treat the matter as a serious supplier compliance issue.

3.2 Batch codes, ingredients and allergens. Fragrance products may contain ingredients that can cause allergic reactions in some individuals. Where available, we display batch or lot codes, ingredient lists (INCI) and any allergen declarations provided to us by the brand or supplier on the product page or accompanying the Product. You should always check the product packaging and any accompanying leaflet before use, particularly if you have known sensitivities, and discontinue use and seek medical advice if you experience any adverse reaction.

3.3 Labelling and safety information. In accordance with applicable UAE labelling requirements, each Product will, so far as reasonably practicable, display or be accompanied by the name, nature and components of the Product, country of origin, production/manufacturing information and shelf life (where applicable), conditions of storage and use, and any relevant warnings. If a Product you receive appears to lack required labelling, please contact us.

3.4 Storage. Fragrances are sensitive products. To preserve their quality, we recommend storing Products away from direct sunlight and extreme heat, particularly given the UAE climate, and in their original packaging where possible.

4. PLACING AN ORDER

The product listings on the Website constitute an invitation to treat and not a binding offer by us. When you place an Order, you are making an offer to purchase the Products in your Order at the price displayed at checkout, together with any applicable fees and VAT (delivery in UAE is provided free of charge on every Order, as described in Section 10). Placing an Order requires you to follow the steps on the Website: select your Product(s), review your basket, provide delivery and payment details, and confirm the Order. Before you submit your Order, you will have an opportunity to review and correct any input errors.

We will send you an email or in-app notification acknowledging receipt of your Order. This acknowledgment does not constitute our acceptance of the Order. Our acceptance of your Order, and the formation of a binding contract of sale between you and us (a “Digital Contract”) in respect of the Products ordered, takes place only when we send you a further notification confirming that your Order has been processed and/or that your Product(s) have been dispatched. No person other than Extravaganza has authority to confirm acceptance of an Order on our behalf.

By submitting an Order, you agree to and accept the Digital Contract formed by these Terms, the product information and price shown to you at checkout, and any other terms and conditions specific to that Order that were made available to you before you completed your purchase.

5. OUR RIGHT TO DECLINE OR CANCEL AN ORDER

We may decline to accept, or cancel after acceptance, an Order (or part of an Order) in any of the following circumstances, without liability to you other than to refund any amount already paid in respect of the cancelled Order or part:

• the Product is unavailable or out of stock, including where our systems have not yet updated following a recent sale;
• there was an error in the price, description or other information relating to the Product displayed on the Website;
• we are unable to obtain authorisation for your payment, or we reasonably suspect fraud, unauthorised use of a payment method, or other unlawful or irregular activity;
• we reasonably believe the Order was placed for a commercial or resale purpose in breach of Section 2;
• we are unable to deliver to the address provided, or the delivery would require us to breach any applicable law (for example, export or sanctions restrictions); or
• you have failed to meet any eligibility criteria set out in these Terms.

Where we decline or cancel an Order after payment has been taken, we will notify you and refund the amount paid using the original payment method within a reasonable time.

6. STOCK AVAILABILITY

Products in your basket are not reserved until your Order has been placed, paid for (or, for cash on delivery or instalment Orders, confirmed) and accepted by us. Stock information on the Website is updated regularly but is provided as an estimate only, given the volume of transactions processed on the Website, and we cannot guarantee that a Product shown as available will remain available at the time your Order is accepted. If a Product in your Order becomes unavailable, we will notify you as soon as reasonably possible and, at your choice, offer a substitute (where available), a backorder, or a full refund of the amount paid for that Product.

7. PRICES AND VAT

All prices displayed on the Website are in United Arab Emirates Dirhams (AED) and are inclusive of UAE Value Added Tax (VAT) at the rate applicable at the time of your Order, unless stated otherwise. Delivery is provided free of charge on every Order placed on the Website, regardless of order value unless otherwise indicated at checkout.

We take reasonable care to ensure that prices shown on the Website are correct at the time they are published. However, given the volume of Products listed, pricing errors may occasionally occur. If we discover a pricing error in respect of an Order that has not yet been accepted, we will contact you before processing the Order to confirm whether you wish to proceed at the correct price or cancel the Order for a full refund. If an error is discovered after an Order has been accepted and the correct price is higher, we will, at our discretion, either honour the price stated to you at checkout or contact you to offer the choice of paying the price difference or cancelling that Order (or the affected part) for a full refund. If the correct price is lower than the price you paid, we will refund the difference to you.

Nothing in this Section limits any right you have under the UAE Consumer Protection legislation, including the right not to be charged more than the price announced to you by any means of advertisement.

8. PROMOTIONS, DISCOUNTS AND PROMOTIONAL CODES

We may, from time to time, run promotions, discounts or offer promotional codes on the Website, in each case in accordance with any prior licence or approval required from the competent UAE authority. The specific terms applicable to a given promotion or code (including eligibility, duration, minimum spend and excluded Products or brands) will be communicated to you when the promotion is offered and will apply in addition to these Terms.

Promotional codes are personal to the customer to whom they are issued, are not transferable or redeemable for cash, are valid for the stated period only, and cannot be combined with any other offer, discount or promotion unless expressly stated. We reserve the right to withdraw or amend a promotion at any time before it is applied to an Order, and to refuse to honour a promotional code that has been used fraudulently, in breach of its terms, or where the underlying pricing error resulted from a technical fault.

9. PAYMENT

We currently accept the following payment methods, as made available to you at checkout:

• credit and debit cards (including Visa, Mastercard and American Express);
• Apple Pay and other secure digital wallets we may introduce from time to time;
• cash on delivery (“COD”) for UAE orders only, where you pay in cash at the time your Order is delivered (A 10 AED fee will apply to Cash on Delivery (COD) orders); and
• payment in instalments, as described below.

We may add, remove or suspend payment methods at any time, provided that any Order already placed and paid for using a payment method that is subsequently withdrawn will continue to be honoured.

9.1 Card and digital wallet payments. Payment is processed at the time you place your Order through a secure, PCI-DSS compliant payment gateway. We do not store your full card details on our systems. By submitting your payment details, you confirm that you are authorised to use the relevant payment method for the purchase.

9.2 Cash on delivery. Where you select COD at checkout, no payment is taken at the time you place your Order. Instead, the price of your Order (there being no additional delivery charge, as delivery is free) will be collected in cash directly by our third-party delivery/courier company at the time your Order is delivered to you. You should have the correct amount ready, as our delivery couriers may not always be able to provide change. We reserve the right to restrict COD as a payment option for certain Products, Order values, or delivery locations, or to particular customers where we reasonably suspect misuse (for example, a pattern of repeated refused COD deliveries).

9.3 Payment in instalments. We may offer the option to pay for your Order in instalments, either (i) through your bank's own instalment plan linked to your credit card, selected at checkout, or (ii) through an approved third-party “buy now, pay later” instalment payment provider (“Instalment Provider”) integrated with the Website, such as Tabby. Instalment payment options are subject to the minimum and maximum Order values, and the eligibility criteria, set by the relevant bank or Instalment Provider, and you may be required to provide additional documents or undergo identity/credit checks by them. Where you choose to pay via an Instalment Provider, you are entering into a separate contract directly with that Instalment Provider, which is not provided or guaranteed by Extravaganza; we accept no liability for that arrangement, and any questions about your instalment plan (including missed payments, fees or interest) should be directed to your bank or the Instalment Provider directly. If you return or cancel an item from an Order paid in instalments, any refund due to you will be processed in accordance with Section 16 (Refunds) and, where applicable, the relevant bank's or Instalment Provider's own terms.

We will not charge you any fee for using a particular payment method that is not disclosed to you before you confirm your Order, in accordance with applicable UAE law.

10. DELIVERY

We currently deliver to addresses within the United Arab Emirates only. Delivery is free of charge on every Order, regardless of order value, with no minimum spend required.

Subject to the Product ordered being in stock and your Order being confirmed before our applicable daily cut-off time, we aim to deliver: (i) Orders to addresses within the Emirate of Dubai on the same day; and (ii) Orders to addresses in the other Emirates of the UAE on the next day. Orders confirmed after the daily cut-off time, or placed outside working hours or on a public holiday, will be processed from the next working day, which may extend these timeframes by one day.

These timeframes are targets and not a guarantee, and delivery may occasionally be affected by factors outside our reasonable control, including extreme weather, public holidays, exceptionally high order volumes during promotional periods, stock or courier availability, or incomplete or inaccurate delivery information provided by you. We will keep you informed of any known material delay.

It is your responsibility to ensure someone is available to receive the delivery at the address provided, or to make alternative collection arrangements where offered. Our couriers will make reasonable attempts to deliver your Order. If delivery cannot be completed after reasonable attempts due to your unavailability or incorrect delivery details, we may cancel the Order and refund any amount already paid to us in respect of it (noting that COD Orders, where nothing has yet been paid, will simply be cancelled).

Given the high value of many of our Products, deliveries may require a signature (and, for COD Orders, payment) on receipt, and we may use tamper-evident packaging for security purposes.

11. RISK AND TITLE

Risk in the Products passes to you upon delivery to the address you have provided (or, where you have arranged collection, upon collection). Title to the Products passes to you once we have received payment in full for the relevant Order (including, for instalment Orders, once the relevant bank or Instalment Provider has settled the purchase price to us).

12. CANCELLING YOUR ORDER BEFORE DISPATCH

You may cancel or amend your Order, free of charge, at any time before it has been marked as processed or dispatched on the Website, by using the relevant option in your account or by contacting our Customer Care team. Once your Order has been processed or dispatched, it can no longer be cancelled in this way, and you will instead need to follow the return process described below once you receive the Products.

13. RETURNS

You may request a return of a Product only in the following circumstances:

• the Product has a manufacturing defect; or
• you received the wrong Product (that is, a Product other than the one you ordered).

To be eligible for a return, the Product must be unused, unopened, and in its original saleable condition. The original packaging, protective wrapping, seals and labels must be intact, and any complimentary gift included with the Order must be returned together with the Product.

We may ask you to provide photographs or other evidence of the defect to assist our assessment.

To start a return, log in to your account and submit a return request through “My Orders”, or contact our Customer Care team using the details in the Contact Us section below, within thirty (14) days of delivery. We will arrange collection from your delivery address or provide instructions for you to send the Product back to us, at no cost to you where the return is due to a manufacturing defect or a wrong item. We aim to inspect returned Products and process eligible returns within a reasonable time, and in any event no later than fourteen (14) business days from the date we receive the returned Product.

Your statutory rights in respect of defective, non-conforming or misdescribed Products under UAE law are not limited by this Section.

14. DEFECTIVE, DAMAGED OR NON-CONFORMING PRODUCTS

If a Product you receive is defective, damaged, or does not conform to its description, please contact us within a reasonable time of noticing the issue, and in any event within thirty (14) days of delivery, with details and, where possible, photographs of the issue and the batch code. Once we have assessed the Product, you will be entitled, at our discretion, to:

• a full refund of the price paid; or
• a free replacement of the same Product.

15. PRODUCT SAFETY NOTICES AND RECALLS

If we become aware that a Product sold on the Website may pose a risk to health or safety, or otherwise carries a defect requiring withdrawal from sale, we will, in accordance with applicable UAE law: (i) stop selling the affected Product; (ii) notify the Ministry of Economy or other competent authority as required; and (iii) notify affected customers using the contact details on file, and, where required, publish a notice on the Website, setting out the nature of the issue and the options available to you (which may include return, replacement or refund at our cost).

16. REFUNDS

Where a refund is due to you under these Terms, we will process it as follows, depending on how your Order was paid for: card and digital wallet payments will be refunded to the original payment method used; cash on delivery payments will be refunded as store credit; and Orders paid via a bank instalment plan or an Instalment Provider will be refunded in accordance with the relevant bank's or Instalment Provider's own terms. Please allow up to fourteen (14) business days for the refund to appear in your account, depending on your bank, card issuer or Instalment Provider's processing times. We will notify you once a refund has been issued.

17. YOUR ACCOUNT

You may need to register for an account to place an Order, although we may also offer guest checkout. When you register, you must provide accurate, current and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately if you believe your account has been accessed without authorisation. We may suspend or close your account where we reasonably believe these Terms have been breached, where we suspect fraudulent activity, or where required by law.

18. ACCEPTABLE USE OF THE WEBSITE

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not: (i) use the Website in any way that breaches applicable law or regulation; (ii) attempt to gain unauthorised access to the Website, our systems or any account that is not yours; (iii) introduce viruses, malware or other harmful material; (iv) use any automated system (such as a bot or scraper) to access the Website other than through a publicly available interface expressly permitted by us; or (v) interfere with the proper working of the Website. We may suspend or restrict your access to the Website if we reasonably believe you have breached this Section.

19. INTELLECTUAL PROPERTY

The Website and all content on it, including text, graphics, product photography, logos, layout and software (“Content”), is owned by or licensed to Extravaganza and is protected by UAE and international intellectual property laws. Your use of the Website does not grant you any right, title or interest in the Content, save for a limited, non-exclusive, revocable licence to view the Content for your personal, non-commercial use. You may not reproduce, distribute, modify, publicly display, or otherwise exploit any Content without our prior written consent, or that of the relevant brand owner, and you may not reverse engineer, decompile or attempt to extract the source code of the Website.

All trademarks, brand names and logos of third-party fragrance houses displayed on the Website remain the property of their respective owners and are used with authorisation to identify genuine Products available for sale.

20. REVIEWS AND USER-GENERATED CONTENT

If you submit a product review, rating, comment or other content to the Website (“User Content”), you remain responsible for it and confirm that it is accurate, does not infringe any third party's rights, and is not unlawful, defamatory, obscene or otherwise objectionable. By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, edit and publish it in connection with our business, including on the Website and in our marketing. We may moderate, decline to publish, or remove User Content at our reasonable discretion, including where it appears to breach this Section or applicable law.

21. PRIVACY AND DATA PROTECTION

We collect and process your personal data in accordance with our Privacy Policy, available at https://www.elixirbeauty.com/policies/privacy-policy, and applicable UAE data protection legislation. Your data will not be shared with third parties for purposes unrelated to fulfilling your Order or providing our services, except as described in the Privacy Policy or with your consent.

22. MARKETING COMMUNICATIONS

When you create an account or place an Order, we may send you transactional communications (such as Order confirmations and delivery updates) necessary to provide our services. We will only send you marketing communications (such as offers and newsletters) if you have opted in to receive them, and you may opt out at any time using the unsubscribe link in our emails, your account settings, or by contacting our Customer Care team.

23. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services, including brand or payment provider websites. We do not control and are not responsible for the content, accuracy, or privacy practices of any third-party site, and inclusion of a link does not imply our endorsement of it. Your use of any third-party site is at your own risk and subject to that site's own terms.

24. LIABILITY

Nothing in these Terms excludes or limits our liability for any liability that cannot be excluded or limited under UAE law.

Subject to the foregoing, and to the extent permitted by applicable law, we shall not be liable for any indirect, incidental or consequential loss arising out of or in connection with your use of the Website or a Digital Contract, and our total liability to you in respect of any Order shall not exceed the price you paid for the relevant Product(s) giving rise to the claim. Extravaganza acts as the seller of the Products and, where a Product is manufactured by a third-party brand, nothing in this Section excludes our responsibility, as seller, for the conformity, quality and authenticity of the Products sold to you, or your statutory rights against us as seller under UAE consumer protection law.

We make reasonable efforts to keep the Website secure, accurate and available, but we do not guarantee that the Website will be uninterrupted, error-free, or free of viruses, and we recommend you use up-to-date security software.

25. INDEMNITY

You agree to indemnify and hold Extravaganza, its officers, employees and affiliates harmless against any claims, losses, damages and reasonable costs (including legal fees) arising from your breach of these Terms or your misuse of the Website, except to the extent caused by our negligence or breach of these Terms.

26. FORCE MAJEURE

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, epidemic or pandemic, governmental action, war, civil unrest, strikes, or failure of third-party carriers or suppliers. Where such an event continues for a prolonged period and materially affects your Order, you will be entitled to cancel the affected Order for a full refund.

27. COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint about a Product or your experience with the Website, please contact our Customer Care team first using the details in the Contact Us section below, so that we can try to resolve the matter directly and promptly.

You also have the right to submit a complaint to the Ministry of Economy or the competent local authority in the Emirate in which you are located. Nothing in these Terms prevents you from pursuing any dispute before the competent UAE courts.

28. GOVERNING LAW AND JURISDICTION

These Terms, and any Digital Contract formed under them, are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. The courts of Dubai, United Arab Emirates shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer protection rights you may have to bring proceedings in your place of residence within the UAE.

29. LANGUAGE

These Terms are made available in both English and Arabic, in accordance with applicable UAE law. In the event of any discrepancy between the English and Arabic versions, the Arabic version shall prevail to the extent required by applicable law.

30. GENERAL

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be replaced with a valid provision that most closely reflects its original intent. Our failure to enforce any right or provision of these Terms will not be treated as a waiver of that right or provision. These Terms, together with any documents referred to in them, constitute the entire agreement between you and us in relation to your use of the Website and any Order, and supersede any prior agreements or understandings, written or oral.

31. CONTACT US

If you have any questions about these Terms, an Order, or wish to raise a complaint, please contact our Customer Care team:

• Email: hello@elixirbeauty.com
• Phone: +971 56 711 7700
• Address: Extravaganza General Trading LLC, P.O. Box 2403, Dubai, United Arab Emirates