Customer Care
Get in Touch
Whether you are discovering a new signature scent or need help with an existing order, our fragrance advisors are here for you.
Mon–Fri · 9AM – 6PM (GST)
Call Us
+971 56 711 7700
Mon–Fri · 9AM – 6PM (GST)
Email Us
hello@elixirbeauty.com
We reply within 24 hours
+971 56 711 7700
Chat with a fragrance advisor
Frequently Asked Questions
About Elixir Beauty
What is Elixir Beauty?
Elixir Beauty is a luxury and niche fragrance retailer based in the UAE, carrying 16 of the world's most distinctive perfume houses, including Amouage, Roja Parfums, Nishane and Maison Crivelli. You can shop online at www.elixirbeauty.com with free delivery across the UAE, or visit our boutiques in Abu Dhabi, Muscat and Bahrain. Our focus is rare, artisanal fragrances rather than mass-market designer labels.
Are Elixir Beauty perfumes 100% authentic?
Yes. Every fragrance sold by Elixir Beauty is 100% authentic and sourced through authorised distribution from the perfume houses we carry. You receive original, sealed products in full brand packaging.
What makes Elixir Beauty different from other perfume stores in the UAE?
We specialise in niche and luxury perfume houses, not mainstream designer brands. Our collection is curated for people who want distinctive, high-quality fragrances, and our team can help you find a scent that suits your taste.
Brands and Products
Which perfume brands does Elixir Beauty sell?
Elixir Beauty carries 16 niche and luxury perfume houses: Amouage, Gritti, Maison Crivelli, Marc-Antoine Barrois, MiN New York, Nishane, Ormonde Jayne, Roja Parfums, Rosendo Mateu, Thomas Kosmala, SIGNATURE by Sillage d'Orient, Parfums de Nicolai, Haute Fragrance Company (HFC), Mizensir, The Woods Collection and Vilhelm Parfumerie. See all brands on elixirbeauty.com.
Where can I buy Amouage perfume in the UAE?
Elixir Beauty stocks a selection of Amouage fragrances, available online with free UAE delivery and in our boutiques. Browse the full Amouage perfume collection at elixirbeauty.com.
Does Elixir Beauty sell Roja Parfums?
Yes. Elixir Beauty carries Roja Parfums online and in store. Visit the Roja Parfums page under brands on elixirbeauty.com to compare fragrances, sizes and prices.
Does Elixir Beauty sell Nishane?
Yes. Elixir Beauty carries Nishane fragrance online and in store. Visit the Nishane page under brands on elixirbeauty.com to compare fragrances, sizes and prices.
Does Elixir Beauty sell Maison Crivelli?
Yes. Elixir Beauty carries Maison Crivelli online and in store, including Maison Crivelli discovery sets. Visit the Maison Crivelli page under brands on elixirbeauty.com to compare fragrances, sizes and prices.
What bottle sizes are available?
Bottle sizes vary by brand and fragrance, commonly including 25ml, 30ml, 50ml, 75ml, 80ml, 85ml, 100ml, 200ml. The available sizes are shown on every product page, so you can choose before ordering.
How do I choose a niche fragrance without smelling it first?
Start with the scent family you already enjoy, such as woody, floral, amber or fresh, then check the fragrance notes on the product page. A discovery set is a low-cost way to try several scents from one house at home. You can also test fragrances at any Elixir Beauty boutique, or contact us for a personal recommendation.
What is the difference between EDP, extrait and parfum?
The difference is the concentration of perfume oil. Eau de parfum (EDP) typically contains around 15–20% perfume oil. Extrait de parfum, often simply called parfum, is more concentrated, usually 20% or more, so it tends to last longer and wear closer to the skin. Exact concentrations vary by house.
Does Elixir Beauty sell perfume samples or discovery sets?
Yes. Elixir Beauty offers discovery sets so you can try a fragrance house before buying a full bottle, including the Maison Crivelli Discovery Set (8 x 1.5ml EDP), the Maison Crivelli Discovery Set Extraits (8 x 1.5ml) and The Woods Collection Natural by Woods Discovery Set. Current prices are shown on each product page.
How long does niche perfume last on the skin?
Longevity depends on the fragrance, its concentration and your skin. Extraits and fragrances with woody, amber or oud bases usually last longest, while fresh and citrus scents fade sooner. Applying to moisturised skin helps a fragrance last.
How should I store perfume so it lasts longer?
Store perfume in a cool, dark, dry place, ideally in its original box, away from direct sunlight, heat and humidity. In the UAE climate, avoid bathrooms, windowsills and cars, where heat can change a fragrance's character. Stored this way, a fragrance keeps its original character for years.
Ordering, Delivery and Payment
Does Elixir Beauty offer free delivery in the UAE?
Yes. Elixir Beauty offers free standard delivery on every order across all seven Emirates, with no minimum spend.
How long does delivery take?
Elixir Beauty delivers within the UAE in 1 to 2 business days. Remote areas, including out-of-city locations and the Northern Emirates, take 2 to 4 business days. Same-day delivery is available in Dubai for orders placed before 11:00 AM on a business day. Orders are dispatched within 24 hours on business days.
How can I track my order?
Once your order ships, you'll receive a tracking link by email. For any help with your order, email hello@elixirbeauty.com or call or WhatsApp +971 56 711 7700.
Does Elixir Beauty deliver to Saudi Arabia, Oman, Bahrain or other GCC countries?
Online orders from elixirbeauty.com are currently delivered within the UAE only, across all seven Emirates. Customers in Oman and Bahrain can shop in person at our boutiques in Mall of Oman, Muscat, and City Centre Bahrain.
What payment methods does Elixir Beauty accept?
Elixir Beauty accepts major credit and debit cards, Apple Pay, Google Pay and Tabby (buy now, pay later). Cash on Delivery is available for an AED 10 handling fee.
Can I return or exchange a perfume?
Yes, within 14 days of delivery. Because fragrance is a personal-care product, the item must be unopened, still sealed in its original packaging, unused, and complete with the box, cellophane and any free gifts. To start a return, email hello@elixirbeauty.com with your order number and the reason. Please don't send anything back until we confirm. Return shipping is paid by the customer for change-of-mind returns.
How long do refunds take?
Approved refunds are issued to your original payment method within 7 to 14 business days. Card payments are refunded to the same card. Cash payments can be collected in store or deposited into your bank account.
What if my order arrives damaged or I receive the wrong item?
Contact Elixir Beauty within 48 hours of delivery at hello@elixirbeauty.com with a photo of the item. We will send a replacement or issue a full refund at no cost to you, including return shipping.
Offers and Gifting
What offers are available on elixirbeauty.com?
Elixir Beauty regularly offers gift vouchers on qualifying orders and free gifts with selected purchases. As of October 2026, every order earns a 10% gift voucher, and spends of AED 4,000 and above earn a 20% gift voucher. See the latest offers at elixirbeauty.com.
What is a good luxury perfume gift?
A niche fragrance makes a memorable gift because it's something most people don't already own. For a safe choice, pick a soft woody or amber fragrance, or give a discovery set so they can choose their own favourite. Contact us and we'll suggest options to suit your budget.
Does Elixir Beauty offer gift wrapping?
Yes. Every Elixir Beauty order comes with free gift packaging.
Stores and Support
Where are Elixir Beauty stores located?
Elixir Beauty has four boutiques: Marina Mall, Abu Dhabi (opening 15 October 2026); Dalma Mall, Abu Dhabi; Mall of Oman, Muscat; and City Centre Bahrain, Manama.
Can I test fragrances before buying?
Yes. You can test fragrances at any Elixir Beauty boutique, where our team will guide you through the collection. Tester availability may vary by brand.
How can I contact Elixir Beauty?
Email hello@elixirbeauty.com, or call or WhatsApp +971 56 711 7700.
File a Complaint
We take every concern seriously. Complete the form below and our customer support team will get back to you as soon as possible. You can also reach us by email or WhatsApp using the details above.
Visit Our Boutiques

Marina Mall
Elixir Artistic Perfumery
Ground Floor, Ring Road, Al Kasir, Al Marina, Abu Dhabi
Weekdays: 10:00 AM - 11:00 PM Weekends: 10:00 AM - 12:00 Midnight
Get directions
Dalma Mall
Elixir Artistic Perfumery
Ground Floor, Al Wazn St., Industrial City, Abu Dhabi
Weekdays: 10:00 AM - 11:00 PM Weekends: 10:00 AM - 12:00 Midnight
Get directions
Mall of Oman
Home of Scent
Shop N20, Level 3, Mall of Oman, Bawshar, Muscat, Sultanate of Oman
Saturday to Wednesday: 10:00 AM - 11:00 PM Thursday to Friday: 10:00 AM - 12:00 Midnight
Get directions
City Centre Bahrain
Elixir Perfumery W.L.L
Ground Floor, Shop No. 78, Building 2758, Road 4650, Block 346, Manama Sea Front, City Centre Bahrain
Saturday to Wednesday: 10:00 AM - 10:00 PM Thursday to Friday: 10:00 AM - 12:00 Midnight
Get directions
