Customer Care
Get in Touch
Whether you are discovering a new signature scent or need help with an existing order, our fragrance advisors are here for you.
Mon–Fri · 9AM – 6PM (GST)
Call Us
+971 56 711 7700
Mon–Fri · 9AM – 6PM (GST)
Email Us
hello@elixirbeauty.com
We reply within 24 hours
+971 56 711 7700
Chat with a fragrance advisor
Frequently Asked Questions
What is Elixir's return policy?
You can find our return policy on our website, or by contacting us directly.
How do I track my order?
Once your order ships, you'll receive an email with tracking information.
What payment methods do you accept?
We accept major credit cards and other secure payment methods.
Can I cancel or change my order?
Please contact us as soon as possible if you need to make changes.
How long does shipping take?
Shipping times vary depending on your location.
Can I purchase a fragrance that is not listed on your website?
Please contact us to inquire about availability.
Do you offer samples?
Yes, we offer samples of some fragrances.
How do I know if a fragrance is suitable for my skin type?
Our knowledgeable staff can help you find a fragrance that suits your skin type.
What is your loyalty program?
We have a loyalty program that rewards our repeat customers.
Visit Our Boutiques
Marina Mall
Elixir Artistic Perfumery
Ground Floor, Ring Road, Al Kasir, Al Marina, Abu Dhabi
Weekdays: 10:00 AM - 11:00 PM Weekends: 10:00 AM - 12:00 Midnight
Get directionsDalma Mall
Elixir Artistic Perfumery
Ground Floor, Al Wazn St., Industrial City, Abu Dhabi
Weekdays: 10:00 AM - 11:00 PM Weekends: 10:00 AM - 12:00 Midnight
Get directionsMall of Oman
Home of Scent
Shop N20, Level 3, Mall of Oman, Bawshar, Muscat, Sultanate of Oman
Saturday to Wednesday: 10:00 AM - 11:00 PM Thursday to Friday: 10:00 AM - 12:00 Midnight
Get directionsCity Centre Bahrain
Elixir Perfumery W.L.L
Ground Floor, Shop No. 78, Building 2758, Road 4650, Block 346, Manama Sea Front, City Centre Bahrain
Saturday to Wednesday: 10:00 AM - 10:00 PM Thursday to Friday: 10:00 AM - 12:00 Midnight
Get directions